KNK has set itself the target of becoming the region’s most innovative and successful specialist provider of facilities maintenance, repairs and improvement services to the built environment. This requires the Company to provide the service:
In strict accordance with the agreed specification. To the right standard, at the right time, in the right manner and for the right price (‘Right First Time, Every Time’).
We therefore provide a high specification service which is responsive, reliable, competitively priced and that meets – or wherever possible – exceeds all our clients’ expectations. In this way we gain for ourselves the opportunity of repeat, long term business and, above all, the satisfaction of doing a first-rate job knowing that the Company is actively striving to achieve its overall objectives.
Additionally, we always endeavour to avoid confrontation and dispute and this approach was adopted significantly in advance of the current industry-wide trends towards ‘collaborative’ working. As a result, we already have the skills and knowledge within our organisation to successfully negotiate contractual terms and framework and partnership agreements to the mutual advantage of all involved stakeholders.
The Company will continue to invest by focusing on its combined strengths of teamwork, quality, value and community involvement. KNK’s mission is to remain the company of choice for its clients, building on a friendly approach centred on achieving an excellent service, continuous improvement and mutual success.