Foundation House, our Head Office, accommodates all the Company’s operational, financial and administrative staff and also features a fully equipped Control and Call Centre
KNK Call Centre
The Call Centre is seen as the main access route to the KNK service delivery, all of which is underpinned by an integrated and up-to-date technology and information infrastructure. The fully staffed Call Centre has substantial and significant experience in interfacing with any system requirement of the client, e.g. Saffron, SX3, Bespoke and CSV File data transfer.
KNK only employs such persons that are careful, skilled, honest, properly instructed, suitably qualified and experienced in the relevant areas of activity. All operational staff, including the directors, managers, staff of its Alliance Partners and Sub-Contractors (visiting, working and/or inspecting tenanted properties) are vetted by the Disclosure and Barring Service (DBS).
The Company run a programmed range of both internal and external training courses to help develop our staff and their skills.
Equality & Diversity
The Company is committed to ensuring good practice in terms of Equality and Diversity, in the same way as we are fully committed to driving forward and promoting best practice throughout all of our business activities.
KNK is committed to completing all orders within priority times and to a professional standard. We believe that we provide a full and comprehensive service that is capable of meeting any contract requirement. To achieve this requires a work force that is both competent and has a real understanding of the Company’s absolute commitment to complete customer care.
Code of Conduct
All Company staff – including sub-contractors – are trained in the requirements of the Company’s Code of Conduct which lays out clear guidelines for the governance of their behaviour whilst at work.
The Company currently operates a fleet of approximately 50 commercial vehicles, all of which are distinctively sign-written and no more than 3 years old. All Company Commercial Vehicles run on reduced-sulphur diesel, are regularly maintained and fitted with tracking devices. The company is certified under the Fleet Operators Recognition Scheme (FORS)
Integrated Management System
The Company operates an advanced system-led management system that has been designed to meet, and where possible, exceed the requirements of:
BS ISO 9001 Certificate – Quality Management, Cert No – FS89299
BS ISO 14001 Certificate – Environmental Management Cert No – EMS93000
OHSAS 18001 Certificate – Occupational Health & Safety Management Cert No – OHS89307
BS ISO 10002 Certificate – Complaints Management Cert No – CMS 543889
Accreditation to the above Standards were gained through BSI Systems
KNK and the Community
The Company takes an active role in local community events as part of its Community Action Programme and sponsors a diverse range of local clubs and associations. These range from residents associations, football clubs – youth and professional – to fun days and festivals. As a high percentage of KNK staff live in the communities we serve, the bond between the Company and its neighbourhood is greatly enhanced.